Home Router Setup Troubleshooting
If you are unable to get your home router working, please try adjusting the following settings. If you are not sure how to change the settings, please consult your router's manual, your router's manufacturer, or the internet service provider that installed your router.
(If you need assistance with your WEP or WPA key, click here.)
- Firmware Updates for Your Router
If you are unable to get connected using your router, check to see if you have installed the latest firmware updates for your router. In many cases, downloading a firmware update can get the router capable of connecting with the Nintendo DS and the Nintendo WFC. If you have not done any firmware updates, please visit your router manufacturer's website to see if any updates are available. We recommend installing the firmware update and trying your connection again. - Transmission Rate:
The Nintendo DS has a transmission rate of 1 to 2 mbps (megabits per second). Most routers transmit at a much higher rate, but are able to adjust for devices that transmit at a slower rate. Your router may have this as a setting that might need to be adjusted.
Look through your router settings for anything that indicates transmission rates. If the router is set to accept high transmission rates only, this will need to be changed to accept all, or for some routers, changed to specifically accept the 1 to 2 mbps range.
Additionally, some routers may have settings with an option like "Turbo Boost" or "G-Nitro." These are settings which maintain a high transmission rate and the Nintendo DS will not be able to connect with the router. You will need to disable this option when connecting with the Nintendo DS. - Poor Signal Strength
Test the Nintendo DS Connection to determine how many bars appear in the signal strength meter in the upper-right hand corner.- If you have more than one bar, the signal strength is likely strong enough.
- If you don't see any bars, you are either too far from the access point or there is too much interference. Make sure you are within 30 feet of the router and that all nearby devices that can cause wireless interference (cordless phones, microwaves, etc.) are not in use. Test the connection again.
- Can't Detect Router's Signal (SSID)
Your access point will not show up when you Search for An Access Point if you have your Broadcasting set to "No" or "Disable." Some routers also refer to this security as "Stealth" mode. You can either change your broadcast setting to "Yes" or "Enable," or you can manually enter the SSID in the manual setup screen of your Nintendo DS. For assistance with specific routers, click hereand select your router (if available). - MAC Filtering
Check your router's settings to see if MAC Filtering is turned on. For information on locating this setting, click here and select your router (if available). Otherwise, it's often listed in the "Wireless" tab on your router's setup utility.
If MAC filtering is turned on, you will need to enter the Nintendo DS system's MAC Address into one of the available fields. The MAC address of the Nintendo DS can be found by going to the Nintendo Wi-Fi Connection Setup in the game's menu. Select "Options," then "System Information." The MAC address is displayed on the top line.
If you are unable to determine if the setting is on or off, it is likely that MAC Filtering is not being used. - Does your router use 802.11g?
If your router uses 802.11g, it may default to only the "g" band. This setting will not work with the Nintendo DS. Check your router's settings (typically in the "Wireless" tab) and make sure that it is set to "Auto," "Mixed," or something similar. - Wireless Channel
If there are other wireless devices in the area, they can interfere with the signal so much that the Nintendo DS will not be able to connect to the router. Changing the wireless channel on your router may help. Typically, the channel settings will be found in the router's main "Wireless" tab.
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